Privacy policy

Last updated: May 27, 2025

This Privacy Policy describes how Kreain (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from officialkreain.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions and other information used for account security purposes.

  • Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases.

  • Loyalty points/product reviews/referrals/gift cards saved.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services: To process your payments, fulfill your orders, send notifications related to your account, arrange for shipping, facilitate returns/exchanges, and manage your account.

  • Marketing and Advertising: To send marketing messages or promotional offers via email, text, or mail and show you targeted ads.

  • Security and Fraud Prevention: To detect or investigate potential fraud, abuse, or other unlawful activity.

  • Communication and Improvement: To provide customer support and improve the Services.

Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.

How We Disclose Personal Information
We may disclose your personal information in the following circumstances:

  • With vendors or third parties performing services on our behalf (e.g., IT, fulfillment, shipping, analytics).

  • With business and marketing partners.

  • When you authorize us to share your information.

  • Within our corporate group.

  • As part of a business transaction (e.g., merger, acquisition, bankruptcy).

Third Party Websites and Links
Our Site may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies separately.

Children’s Data
Our Services are not intended for children. We do not knowingly collect data from children.

Security and Retention of Your Information
We implement reasonable safeguards to protect your data. However, no system is completely secure. We retain your information as long as necessary for the purposes described in this policy.

Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict use of your data. You may also unsubscribe from emails using the links provided in our communications.

Complaints
If you have a concern about how we process your personal information, contact us at support@officialkreain.com. You may also contact your local data protection authority.

International Users
If you’re located outside Australia, your data may be transferred internationally. For European users, we rely on Standard Contractual Clauses or equivalent mechanisms for such transfers.

Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please email us at support@officialkreain.com or write to us at:

25 Smith Street, VIC, 3065, AU
For purposes of data protection laws, Kreain is the data controller of your personal information.